The only information about you we collect is what we need to help you use our website and services. The only people we share that information with are those who need it to help you. We do not store any credit card or other financial information used to place orders, and no one at Mountain Mama has access to your credit card number.
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Collection of Personal Information
To make your online shopping experience easier, you may create an account at mountain-mama.com that contains some personal information, such as your name and address. If you purchase products from us on mountain-mama.com, we will also collect and store the personal information needed to send you your order (such as your name, shipping address, billing address, email address, and phone number). We do not store any credit card numbers; your purchases are processed directly through PayPal or our merchant bank.
Uses of Personal Information About You
Financial information is used solely to bill you for products that you request or refund products you return. If you provide your email address to us, we will send you emails to confirm your order, to provide tracking information for its shipment, and to ask for feedback on the products you receive. We never share our customer names or addresses, e-mail addresses or other personal information, except as needed to provide products, services or information you request.
Protection of Personal Information
We take great care to protect your personal information so you can use this site with confidence. We comply with the standard security precautions for electronic and financial data and submit to annual audits of our security procedures to ensure the personal information that you provide to us is safe.
Collection and Use of Non-Personal Information
In order to better understand how visitors use this site and improve it, we may automatically collect information about the hardware devices (i.e., your computer or mobile device) you use to view the site. That information tells us nothing about you personally but may include your IP address, the type of browser software you use to view our site, and if you got to our site by clicking on a link on another website.
If you let us, we may also collect information about your activity on our site, such as the time and duration of your visit, the pages you visit, the search terms you use, and the products you add to your shopping cart.
To make using our site easier for you, we may place a “cookie” on your hard drive or mobile device. Cookies allow our website to remember what you add to your shopping cart so you can check out. They also let you leave the site and return without losing the contents of your cart; that way the stuff you’ve picked out will still be there when you come back. Those cookies also help us see how visitors interact with our website so we can make improvements to it.
Cookies do not contain or collect any personally identifiable information. Cookies may remain on your hard drive or device after you leave our site. You may delete cookies from your browser at any time, and you may decline to accept cookies in the first place by modifying your Web browser settings. If you choose to decline cookies, you may not be able to use some functions on our site such as the shopping cart.
We do sell merchandise intended for children, but we do not sell anything to persons under 18 without the involvement of a parent or guardian. Should anyone we know to be under 18 send personal information to us, we will use that information only to respond directly to inform him or her that we must have parental consent before receiving his or her personal information.
How to contact us
If you have any questions or concerns about the privacy or security of your information, please contact us.
By USPS mail:
4650 Arrow Hwy, Suite E5
Montclair, CA 91763
EFFECTIVE DATE: August 11, 2012