Any Mountain Mama purchase may be returned for refund or exchange for any reason whatsoever, with the exception of Outlet items. All Mountain Mama garments have a lifetime guarantee against manufacturing defects. If you damage a garment through wear and tear, we'll be happy to repair it at a reasonable charge. Please allow 3-4 weeks for refund/exchange turnaround, including shipping times.
For a refund:
For an exchange or store credit:
For repair at a reasonable charge:
Ship all returns to:
Mountain Mama c/o T. Delfin
626 W Rosewood Ct.
Ontario, CA 91762
For your convenience, you can return items using the Eco-Enclose mailer in which your order arrived. Please be sure to ship the package with a carrier that can provide tracking and insurance. Mountain Mama cannot replace items lost or damaged during return shipment.
When returning an item please include a note with the following information:
Mountain Mama Returns Assistance can save you a trip to the post office, and make returns even more hassle free! Just contact customer service, tell us what you are returning. If you are shipping from the U.S. and using the Eco-Enclose mailer to ship your return, we can email you a prepaid shipping label. Return shipping costs can be charged to the credit card used for your original purchase. You can choose whether or not to insure the package, but we highly recommend insurance as we cannot replace lost or damaged packages, even if we help facilitate the return.
Sale Price Policy
If an item you purchase from www.mountain-mama.com goes on sale within 7 days of your purchase, we'll gladly refund the difference as long as your purchase is the same product number, size, and color as the sale item. Just send an email to firstname.lastname@example.org with the confirmation number for your purchase. Refunds may take up to 7 days to post to your account. Sale prices may not be combined with any other promotions or coupon codes. If a coupon code is entered while a sale is on, we will honor the lowest of the two prices. Purchases made after a sale ends are not eligible for a price adjustment. Items purchased from independent retailers should be returned to the shop where they were bought.